Shipping and delivery times
Orders are prepared for shipment after payment confirmation/approval; that is, once payment is confirmed, Amber has up to 3 business days to complete the order, issue the invoice and ship the order.
After the order is shipped, the buyer will receive a tracking code by email. Delivery information will be updated within 24 hours.
We will send the tracking code before the order is handed over to the Postal Service, and you can track the delivery by visiting the Postal Service website: www.correios.com.br and entering the code in the “Tracking” field. If you have not received the tracking code, please contact us, and we will resend it to your email address: loja@zielinskiandrozen.com.br
All our orders are shipped with full insurance, which guarantees a full refund of the purchase price if the carrier or the Postal Service determines that the goods have been lost or stolen during transportation.
To calculate the shipping cost, simply select the item and enter your postcode (CEP) in the “simulate delivery” field. The system will calculate the cost and offer options available for your postcode. The cost varies depending on the weight and sizes of the items purchased.
The maximum weight allowed for orders sent by post is 30 kg. If this limit is exceeded, the postal delivery options will automatically be removed. In this case, the customer will need to remove some items to avoid exceeding the weight limit or opt for delivery via a transport company (which will be arranged by the customer).
Items may be received by third parties, such as concierges of residential complexes or family members, provided they sign a receipt acknowledging delivery.
When delivering by post, three attempts to deliver the order are made on consecutive business days. If three attempts are unsuccessful, the parcel is returned to Amber Perfumerie do Brasil LTDA. For a new shipment, the delivery time restarts as if it were the first time.
The consumer is solely responsible for the accuracy of the information provided. If the address provided when placing the order is incorrect and the order is returned to Amber, the delivery cost will be charged again for reshipping. If the buyer chooses to return the order, only the amount paid for the goods will be refunded, excluding delivery costs. The same procedure applies if the order is returned by the Postal Service after three unsuccessful delivery attempts to the specified address.
Deliveries are made from Monday to Friday during business hours.
Free delivery is available for orders of 1,000 reais or more for customers nationwide.
The Postal Service bears sole responsibility for the specified delivery times and terms of service. See more at www.correios.com.br.
If you have calculated the delivery time in business days as specified at the time of purchase, tracked your order on the Postal Service website, and found that the delivery is delayed, please send us an email at loja@zielinskiandrozen.com.br with your order number, and we will file a complaint with the Post Customer Service / Ombudsman. Please be patient, as we are dealing with a state-owned company with slow service. After receiving your request, we will submit a complaint to Customer Service requesting urgent delivery. In 90% of cases, the issue is resolved within 3 to 10 business days During this period, your order should be delivered. From the date of the delay, you should wait 3-10 days for the Postal Service to resolve the issue and complete the delivery. If the issue is not resolved within this period, we will either resend your order or refund your payment, according to your preference.