Terms and conditions
These are the terms and conditions (the “Terms”) of Amber Perfumerie do Brasil Ltda. The Terms apply to all your orders with Zielinski & Rozen placed through our online store at https://zielinskiandrozen.com.br/ (the “Website”). “You” means you, the customer. By placing an order, you agree to be bound by these Terms to the agreement between you and Zielinski & Rozen.
The Terms set out your rights and obligations in relation to ordering products through the Website. Please ensure you read these Terms carefully before placing any order on the Website. We recommend that you retain a copy of the Terms for future reference. These Terms can be downloaded and saved by clicking here.
Table of Contents
1. Information about Zielinski & Rozen
2. Right to Purchase
3. Products
4. Orders
5. Prices
6. Order Acceptance
7. Payments
8. Right of Cancellation/Return
9. Delivery
10. Damaged or Defective Product(s)
11. Use of the Website
12. Intellectual Property Rights and Content
13. Third Parties
14. Privacy
15. Liability
16. General
17. Applicable Law and Jurisdiction
18. Changes to Information
19. Complaints
20. Contacting Customer Service
1. Information about Zielinski & Rozen
1.1 Amber Perfumerie do Brasil Ltda. is a private limited liability company incorporated in Brazil. Amber Perfumerie do Brasil's contacts:
Address: Avenida Andrômeda nº 885, Sala 2506, 25º Andar,
Brascan Century Office, 06473-000 Barueri São Paulo, Brazil
Email: amber@zielinskiandrozen.com.br
CNPJ: 48.689.489/0001-87
2. Right to Purchase
2.1 To make a purchase on the Website, it is important to provide your details correctly and completely, including your name, email address, delivery address and payment details, in accordance with the instructions. You are responsible for the accuracy of the information you provide. Zielinski & Rozen reserves the right to reject an order if incorrect information is provided. Zielinski & Rozen will only use the information you provide in accordance with the Privacy Policy.
2.2 To place an order with Zielinski & Rozen, you must be at least 18 years old, be a consumer (not a reseller), and hold a valid credit or debit card issued by a bank acceptable to us. You can also make purchases using a bank slip, bank transfer or PIX. Customers under the age of 18 must have the consent of their parents or guardians.
2.3 Products purchased by the consumer are intended for personal use or as gifts and must not be resold, used for commercial purposes, or for any other commercial gain. In addition, Zielinski & Rozen reserves the right to limit the shipment of multiple batches of products to a single customer or postal address.
3. Products
3.1 We aim to describe the products on the Website as accurately as possible. However, due to variations in image rendering, display technologies, or other technical factors, slight differences in colour and other product variations may occur. Zielinski & Rozen is not liable for such discrepancies.
3.2 All products remain the property of Zielinski & Rozen until you have paid in full all amounts due to us under any agreement, including payment for expenses related to early, late or partial delivery. You may not sell, dispose of or encumber any products until full ownership has been transferred to you.
3.3 Please note the instructions for use printed on the product label. We accept no liability for any damage resulting from improper handling of the products, including any failure to follow the instructions.
3.4 We guarantee that our products are rigorously tested and comply with safety standards and regulations. In addition, our company and our products are duly registered with the ANVISA (National Health Surveillance Agency).
3.5 In the case of limited edition products, additional restrictions may apply, such as limiting the number of products sold per customer. You will be notified of any such additional restrictions on the website.
3.6 All products displayed on the Website are subject to availability. This means that, despite our efforts to ensure that the website reflects the stock in our warehouse, the product presented may not be available for purchase.
4. Orders
4.1 All orders must be accepted and checked for stock availability. During this time, the items in your shopping cart are not reserved and may be purchased by other customers.
4.2 Once you have placed your order and received an order confirmation email, neither you nor we may make any changes to it; therefore, please ensure all details are correct.
5. Prices
5.1 The prices listed on the Website are in Brazilian reais and include all applicable taxes. Unless there are obvious errors, the price of the product in reais displayed on the Website and valid at the time the order is accepted shall apply.
5.2 Local charges (e.g. customs duties, sales taxes) may apply depending on your region. Such charges are payable by you.
5.3 The prices listed on the Website are subject to change due to exchange rate fluctuations, discounts and other commercial factors. However, the prices shown on the Website must match the prices displayed when you select the product you intend to purchase. Similarly, product prices cannot change after you have started the ordering process.
5.4 We always strive to ensure that the prices on the Website are accurate, but errors may occur. If we detect a pricing error on any product you have ordered, we will notify you by email and give you the option to reconfirm your order at the correct price or to cancel your order. If we are unable to contact you, your order will be cancelled. If you have already paid for the product, we will refund the full amount within 10 days of receiving your request. If the products are intercepted during transit, we will process your refund as soon as we receive the products.
6. Order Acceptance
6.1. When you place an order on our website, we will send you an order confirmation email. This email serves as confirmation that we have received your order, but does not constitute acceptance of the order.
6.2 All orders you place are subject to our confirmation and acceptance. Unless you cancel your order, acceptance of the order and conclusion of the agreement between you and the company occur at the moment we send you an email confirming the shipment of the products.
6.3 We reserve the right to reject any order, for example, if we are unable to obtain payment authorisation, due to shipping restrictions applicable to a particular item or delivery address, if the ordered product is out of stock or fails to meet our quality control standards and has been withdrawn, or if you do not meet the criteria set forth in these Terms and Conditions.
6.4 To the extent permitted by applicable consumer protection laws, we shall not be liable to you or any third party for (i) removing any products from the Website, whether or not they have been sold, (ii) removing, filtering, or modifying any material or content on the Website, (iii) refusing to process a transaction, or (iv) cancelling or suspending any transaction after commencement of its processing.
6.5 If we are unable to deliver in accordance with the terms specified in the confirmation email, we will contact you and offer you the option to cancel your order. If we have already received payment, we will refund the amount paid.
7. Payments
7.1 We accept a variety of payment methods through our payment provider, including Visa, MasterCard, American Express, bank slips, bank transfers, PayPal, PIX, and any other methods that may be specified on the Website from time to time.
7.2 We implement technical and organisational measures sufficient to prevent unauthorised access to card details. We do not store card numbers after the transaction is complete. For further details, please refer to our Privacy Policy.
7.3 All credit and debit card holders are subject to verification and authorisation by the card issuer. If your card issuer declines or fails to authorise a payment for any reason, you will be notified immediately when the payment is processed. In such case, we shall not be liable for any delays or non-delivery.
7.4 If we decide or are obliged to issue or provide invoices in accordance with applicable law, we reserve the right to do so electronically.
7.5 Promotional codes are not transferable and do not constitute a cash alternative. Furthermore, they cannot be used in conjunction with any other promotional code or offer. They must be used by the published expiry date (if applicable).
8. Right of Return
8.1 You have the right to cancel your order within 7 days without providing a reason. The return period expires 7 days after you or another person designated by you, other than the carrier, has received the products. For partial deliveries, the return period is calculated using the same criteria.
8.2 We do not exchange products. If you wish to exchange a product, you must return the original purchase to receive a refund and place a new order.
8.3 To the extent permitted by applicable consumer protection laws, we may exclude the following products from the right of return, provided that we clearly specify this in the offer on our website no later than at the time the agreement is concluded, and include this in the confirmation email sent to you:
a. products that cannot be returned due to their characteristics;
b. products that are intended for personal use; and
c. products that have been opened and cannot be returned for health and hygiene reasons, or if their seal has been broken after delivery.
8.4 To exercise your right of cancellation, you should send us a formal notice of cancellation in writing by email to: loja@zielinskiandrozen.com.br. You may also use the return form available here [hyperlink], although its use is not mandatory.
8.5 All products must be returned in an unused condition. All original packaging, including price tags, labels and stickers, must be intact. No tape should be attached to the product(s) or their packaging. All products must be returned in their box to maintain their shape. Returns that do not comply with our policy will not be accepted and will be sent back to you.
8.6 We will make a full refund, including the shipping costs you have already paid. If you return part of your order, we will only refund the cost of the returned item. We may deduct from the refund amount any loss in value of the products provided, if such loss results from improper use on your part (not limited to the use of the products).
8.7 We will make the refund no later than:
(i) seven (7) days from the date we receive the returned products; or
(ii) (if earlier) ten (10) days from the date you provide us with proof that the products have been returned; or
(iii) if the products have not been provided, ten (10) days from the date we are informed of the cancellation.
8.8 Refunds will be made using the same payment method you used, unless you expressly agree to an alternative. In any event, you will not be liable for any fees arising from the refund.
8.9 If we have shipped the products to you and you cancel your order, we may withhold the refund until we either receive the products back or you provide proof of their return, whichever occurs first. If we do not receive the products, we may arrange for them to be collected at your expense.
8.10 We will bear all reasonable costs of return if you follow our instructions.
9. Delivery
9.1 We offer different delivery options. You can select the one that most closely fits your individual requirements. Specific terms, conditions and charges for delivery may vary depending on the delivery options. You can find full information in our Delivery Policy.
9.2 We deliver within Brazil. The exact delivery charges depend on the value of your order and/or the destination city.
9.3 All parcels will have a tracking number, allowing you to track their location. The tracking number will be sent in the order confirmation email. Please note that tracking information is stored on the postal service's website, which is beyond our control.
10. Damaged or Defective Product(s)
10.1 Zielinski & Rozen guarantees consumers that the products sold on our website meet customer expectations and conform to applicable laws. The warranty period may vary depending on the law of the country to which the products are shipped or where you, as a consumer, are located.
10.2 If we fail to fulfil our obligations under the sales agreement, consumers may (subject to the terms and limitations of applicable law) request repair, replacement, a refund, or agreement termination. We do not provide refunds, repairs or replacements for products:
- obtained from sources other than Zielinski & Rozen's website;
- damaged as a result of improper handling or negligence (e.g. due to exposure to chemicals, corrosive substances, fire, high temperatures, sharp objects, etc.); and/or
- damaged due to improper use or activities inconsistent with the intended purpose.
10.3 The expected service life of any product depends on individual usage and its conditions. Products damaged during normal use or beyond a reasonable service life are not eligible for replacement.
10.4 If you believe you have a warranty claim in respect of an online purchase, please contact our customer service by email at loja@zielinskiandrozen.com.br. Please include your original order number in your email, attach photos of the alleged defect, and provide a brief description of your claim. Our customer service team will assess the warranty claim. If the customer service team determines that your claim is valid, the product(s) will be returned or (where possible) replaced (subject to availability), and you retain the right to terminate the agreement.
11. Use of the Website
11.1 Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, delivery costs, or product availability. We reserve the right to correct any errors, inaccuracies or omissions, to change or update information, or to cancel orders in the event of obvious errors at any time and without prior notice.
11.2 You agree that you are solely responsible for your use of this website and for all your communications and actions in connection with this website. If we find that you are or have been engaged in prohibited activities, have shown disrespect to other users, or have breached the Terms, we may temporarily or permanently deny you access to this website.
11.3 We do not guarantee that the functionality of the Website or its content will be free from errors, nor that the Website, its content, or the server on which it is hosted will be free from viruses or other harmful components. We always recommend that all internet users install up-to-date antivirus software.
12. Intellectual Property Rights and Content
12.1 All elements of the Website are the property of Zielinski & Rozen and its affiliates or are licensed to them. All elements of the Website, including but not limited to the overall design and content, may be protected by copyright, moral rights, design rights, database rights, trademarks, and other intellectual property laws. Any reproduction or distribution of these elements is strictly prohibited and may give rise to civil and criminal penalties. Without prejudice to the foregoing, copying and use of the aforementioned materials on any other server, location, or medium for publication, reproduction, or distribution, whether online or offline, is expressly prohibited.
12.2 This Website is intended solely for personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, use for commercial purposes, create derivative works, transfer, mine data from, or sell any content, software, products, or services contained on this website. You may not use this Website or any of its content for any other commercial purposes, including activities aimed at generating advertising revenue or placing advertisements on your own website.
13. Third Parties
13.1 Our website may contain third-party links to external websites that are not affiliated with us. We accept no responsibility for these links or for any damage or loss that may result from their use. These websites have their own terms and conditions as well as privacy policies. Zielinski & Rozen accepts no responsibility and cannot be held liable for the content or actions of these websites.
14. Privacy
14.1 Zielinski & Rozen fully respects the privacy of all individuals who visit and use the Website. For detailed information on how we use cookies, the types of information we collect, the manner and purpose of using your data, and the circumstances under which we disclose information, please refer to our Privacy Policy and Cookie Policy.
14.2 By placing an order, you consent to our storing, processing, and use of your personal data for the purpose of processing your order. We will process your data in accordance with our Privacy Policy.
15. Liability
15.1 Disclaimer Regarding the Website. Zielinski & Rozen excludes all liability and responsibility for any amount or type of damage or loss that you or third parties may incur (including any direct, indirect, punitive, or consequential losses or damages), whether arising from tort (including negligence), contract, or otherwise in connection with: (i) this website, (ii) the use, inability to use or the results of the use of this website, (iii) any websites linked to this website or the materials on such linked websites, and (iv) any information on this website. Your sole and exclusive remedy in relation to any of the above is to discontinue use of the website.
15.2 Limitation of Liability Regarding the Sale of Products. To the extent permitted by the applicable consumer protection laws, you agree that: (i) Zielinski & Rozen shall not be liable for any indirect or consequential losses arising from these Terms, and (ii) the maximum aggregate liability of Zielinski & Rozen for any direct losses in connection with these Terms shall not exceed the value of your order. Nothing in these Terms shall exclude or limit any person's liability for death or personal injury caused by their own negligence, for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Nothing in these Terms affects your statutory rights as a consumer, including your right to return products and to a free warranty for defective products.
15.3 We shall not be liable for any failure to perform any of our obligations under the Terms if such failure is caused by events beyond our reasonable control.
16. General
16.1 The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.
16.2 Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms shall not be construed as a waiver of our rights or remedies.
16.3 You may not assign your rights or obligations under these Terms without our prior written consent. We may assign any of our rights or obligations under these Terms to any of our subsidiaries, affiliates or any third party designated by Zielinski & Rozen.
17. Applicable Law and Jurisdiction
17.1 The Terms and the agreement between you and Zielinski & Rozen are governed by Brazilian law, without prejudice to any other mandatory consumer protection laws applicable in your country of residence.
17.2 Any dispute shall be subject to the exclusive jurisdiction of the courts of the City of São Paulo or the competent court at your place of residence.
18. Changes to Information
18.1 Zielinski & Rozen reserves the right to amend these Terms at any time, at its sole discretion and without prior notice. Amendments will be posted on our Website along with the date of the latest update. By continuing to use the Website, you automatically agree to be bound by the amended terms. We therefore recommend that you review these Terms regularly. Please note that the Terms applicable to your order are always those in effect at the time the order is placed, not any later version.
19. Complaints
19.1 Zielinski & Rozen is committed to offering the highest possible quality in its products and services. However, should you have any unforeseen complaints, you may send them by post or email to:
Amber Perfumerie do Brasil Ltda.
Address: Avenida Andrômeda nº 885, Sala 2506, 25º Andar, Brascan Century Office, 06473-000 Barueri, São Paulo, Brazil
Email: loja@zielinskiandrozen.com.br
20. Contacting Customer Service
If you encounter any issues or have any questions or comments regarding the product, your purchase, the Website or these Terms, or if you simply require post-purchase assistance, you may contact our customer service team.