Privacy Policy

Zielinski & Rozen Brasil is responsible for this store and website, including all related data, content, features, tools, products, and services, in order to provide you, our customer, with a personalised shopping experience (the “Services”). Zielinski & Rozen Brasil store is powered by Shopify, enabling us to deliver our services to you. This Privacy Policy explains how we collect, use, and share your personal data when you visit, use, make a purchase, or otherwise interact with the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, the provisions of this Privacy Policy will prevail with respect to the collection, processing, and transfer of your personal data.

Please read the Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how data is collected, used, and transferred in accordance with this Policy.

Personal data we collect or process

When we use the term “personal data”, we refer to data that identifies or can be linked to you or another person. Personal data does not include information that has been collected anonymously or anonymised so that you cannot be identified or linked to it. We may collect or process the following categories of personal data, including inferences drawn from such data, depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, delivery address, telephone number and email.
• Financial data, including credit card numbers, debit card numbers, financial account numbers, payment card details, bank account details, transaction data, payment methods, receipts and other payment-related data.
• Account information, including your username, password, security questions, settings and configurations.
• Transaction data, including items you view, add to your shopping cart or wish list, purchase, return, exchange, or cancel, as well as previous transactions.
• Communications with us, including information you provide when contacting us, such as when reaching out to customer support.
• Device data, including information about your device, browser or network connection, your IP address, or other unique identifiers.
• Usage information, including details about your interactions with the Services, how and when you access them, and your navigation through the Services.

Sources of personal data

We may collect personal data in the following ways:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal data.
• Automatically, through the Services, including from your device when you use our products or services, visit our websites, or through cookies or similar technologies.
• From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf;
• From our partners or third parties.

How we use your personal data

Depending on how you interact with us or what Services you use, we may use your personal data for the following purposes:

• Providing, personalising and improving the Services. We use your personal data to provide you with the Services, which includes fulfilling the contract you have signed, processing payments and orders, recording your preferences and products of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining and managing your account, organising order delivery, handling any returns and exchanges, enabling you to post reviews, and providing a personalised shopping experience, such as product recommendations based on your purchases. This may include using your personal data to personalise and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending promotional messages via email, SMS or regular mail, and displaying online advertisements for products or services both within our Services and on other websites, including based on products you have purchased, added to your shopping cart, or other actions taken on the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, ensure a secure shopping and payment process, detect, investigate, or take action against possible fraudulent, illegal, unsafe or harmful activities, protect public safety, and maintain the security of our Services. If you decide to use the Services and create an account, you are responsible for the security of your account credentials. For your security, please do not share your username, password or any login information with anyone else.
• Communicating with you. We use your personal data to support you as a customer, respond to your inquiries, deliver effective services, and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable laws or respond to legal processes, including requests from law enforcement or government authorities; to investigate or participate in potential or actual civil or other legal proceedings; and to enforce our terms or policies or investigate potential violations thereof.

How we share your personal data

In certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with the provisions of this Privacy Policy. These circumstances include:

• Shopify, manufacturers, and other partners who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order processing and delivery).
• Sales and marketing partners to provide you with marketing and advertising services. For example, we use Shopify for personalised advertising via third-party services, based on your online activity across various websites and stores. Our  sales and marketing partners will use your data in accordance with their own privacy notices. Depending on your location, you may have the right to request that we do not share your data for the purposes of personalised advertising and marketing based on your online activity across different websites and stores.
• If you authorise, request, or consent to us sharing certain information with third parties — for example, to facilitate product delivery or when using social media widgets or login integrations.
• To our affiliates or other companies in our corporate group.
• In connection with commercial transactions, such as mergers or bankruptcies; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service or policies in force; and to protect the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve them for you. The data you submit to the Services is transferred to Shopify and to third parties who may be located in countries other than your country of residence, for the purpose of providing and improving the Services for you. In addition, to protect, develop, and improve our business, we use certain advanced Shopify features that include data and information derived from your interactions with our store, other merchants and Shopify itself. To provide these advanced features, Shopify may use the personal data it collects about your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing personal data, including responding to requests related to the exercise of rights concerning the use of this data for the specified purposes. For more information about how Shopify uses your personal data and what rights you have, please refer to Shopify's Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal data here: link to Shopify's Privacy Policy.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow these links to websites that are not affiliated with or controlled by us, we recommend reviewing the privacy and security policies, as well as the terms and conditions, of such third parties. We do not guarantee, nor assume any responsibility for, the privacy or security policies of these websites, including the accuracy, completeness, or reliability of the information they provide. Data that you submit in public or semi-public fields, such as on third-party social networks, may also be viewed by other users of the Services and/or these platforms, without any restrictions on its use by us or third parties. The inclusion of such links in the Services does not, in itself, constitute an endorsement of the content of these platforms or their owners and operators, unless expressly stated within the Services themselves.

Data about children

The Services are not intended for use by children, and we do not knowingly collect any personal data from minors in accordance with the applicable laws in your jurisdiction. If you are a parent or legal guardian of a child who has shared personal data with us, you may contact us through the channels listed below to request the deletion of such data. As of the effective date of this Privacy Policy, we are not aware of having “shared” or “sold” (as defined by applicable law) personal data of individuals under the age of 16.

Security and storage of your data

Although we take appropriate security measures to protect your personal data, no system is completely secure. Therefore, we cannot guarantee “absolute security”. In addition, data transmitted to us may not be secure during transmission. For this reason, we recommend that you avoid sending confidential or sensitive information through unsecured channels.

The retention period for your personal data may vary depending on several factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements and applicable policies.

Your rights and choices

Depending on your location, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute and may only apply under certain circumstances. In some cases, Shopify may decline your request if permitted by law.

• Right to access/awareness. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request that we erase the personal data we hold about you.
• Right to rectification. You may have the right to request that we rectify any inaccurate personal data we hold about you.
• Right to transfer. You may have the right to obtain a copy of your personal data and request its transfer to third parties under certain circumstances and subject to some exceptions.
• Managing your communication preferences. We may send you promotional emails, and you can opt out of these at any time by using the unsubscribe option in the emails. Even if you opt out of promotional messages, we may still send you non-promotional messages, such as notifications about your account or orders you have placed.

You can exercise any of these rights directly within the Services (if available) or by contacting us using the contact details below. For more information about how Shopify uses your personal data and what rights you have, including with respect to Shopify's processing, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. You may be required to verify your identity before we can process your request, if permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require confirmation of their authorisation to act on your behalf. We may also ask you to confirm their identity directly. We will respond to your request within the timeframe set out in applicable law.

Complaints

If you have any complaint about how we process your personal data, please contact us using the contact details below. Depending on your location, you may have the right to challenge our decision by contacting us again through the same channels or by lodging a complaint directly with your local data protection authority.

International transfers

Your personal data may be transferred, stored and processed outside the country in which you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will apply recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by a competent authority in the United Kingdom, as appropriate, except where the transfer is to a country whose level of protection is deemed adequate.

Amendments to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the new version of the Privacy Policy on this website, update the “Last Updated” date, and notify you in compliance with the requirements of applicable law.

Contacts

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by phone or email at loja@zielinskiandrozen.com.br, or write to us at Avenida Andrômeda nº 885, Sala 2506, 25º Andar, Brascan Century Office, 06473-000 Barueri, São Paulo, Brazil