FAQ

Frequently asked questions

1. How can we work together?

We are delighted that you are interested in partnering with us. If you represent a company, we would be glad to hear from you. Please send a detailed request to our dedicated team by email at b2b@zielinskiandrozen.com. We will review your request and get back to you as soon as possible.

2. Sold out items

Is your favourite product out of stock? Don't worry, we will restock soon. To stay informed, simply enter your email address in the “Back in stock” field on the product page, and we will notify you as soon as it becomes available again. Thank you for your patience and understanding.

3. Do you offer discounts/promo codes/samples?

We deeply appreciate your enthusiasm for our brand. Currently, discounts, promo codes, and samples are not part of our brand concept. Our goal is to maintain the integrity of our products and offer a comprehensive and high-quality experience for all our customers. Thank you for your understanding and continued support. We offer limited edition gift boxes at a discounted price.

4. How can I make changes to my order?

Do you need to update your order details, such as your email address, contact details or delivery address? Please contact our customer service team at loja@zielinskiandrozen.com.br as soon as possible to provide your order details. We will do our best to help you before your order is processed and shipped.

5. Public relations

We are delighted that you are interested in partnering with us! If you are an influencer or have a unique idea for collaboration, we would be happy to hear from you. Please send a detailed request to our dedicated team by email at pr@zielinskiandrozen.com. We will review your request and get back to you as soon as possible.