FAQ
Frequently asked questions
1. How can we work together?
We are delighted that you are interested in partnering with us. If you represent a company, we would be glad to hear from you. Please send a detailed request to our dedicated team by email at b2b@zielinskiandrozen.com. We will review your request and get back to you as soon as possible.
2. Sold out items
Is your favourite product out of stock? Don't worry, we will restock soon. To stay informed, simply enter your email address in the “Back in stock” field on the product page, and we will notify you as soon as it becomes available again. Thank you for your patience and understanding.
3. Do you offer discounts/promo codes/samples?
We deeply appreciate your enthusiasm for our brand. Currently, discounts, promo codes, and samples are not part of our brand concept. Our goal is to maintain the integrity of our products and offer a comprehensive and high-quality experience for all our customers. Thank you for your understanding and continued support. We offer limited edition gift boxes at a discounted price.
4. How can I make changes to my order?
Do you need to update your order details, such as your email address, contact details or delivery address? Please contact our customer service team at loja@zielinskiandrozen.com.br as soon as possible to provide your order details. We will do our best to help you before your order is processed and shipped.
5. Public relations
We are delighted that you are interested in partnering with us! If you are an influencer or have a unique idea for collaboration, we would be happy to hear from you. Please send a detailed request to our dedicated team by email at pr@zielinskiandrozen.com. We will review your request and get back to you as soon as possible.
6. Do you ship orders to other GCC countries?
Although we currently do not ship to Gulf Cooperation Council (GCC) countries, except for the United Arab Emirates, we are pleased to announce that we plan to expand our business to these regions in the future. If you would like to stay informed and be the first to know when we start shipping to your country, simply email us at loja@zielinskiandrozen.com.br or subscribe to our newsletter and we will add you to our mailing list. You will receive a notification as soon as we launch our business in your region.